PLACING ORDERS

• Four easy ways to order:
  • Via the internet at www.dentalcare.com 24 hours a day/7 days a week
  • Phone: Toll-Free 1-800-543-2577 (Monday – Friday, 8am - 8 pm EST)
  • Mail order form to: Procter & Gamble Oral Health, Attn: Customer Service, P.O. Box 869010, Plano, TX 75086-9010
  • Fax: 1-800-201-1840
     
• We accept Visa and Master Card. Provide credit card number at time of the order.
   
• If you are paying by check or money order, make payable to Procter & Gamble Distributing Company.
   
• Payment terms: Net is due 30 days from date of invoice. Sales tax will be added if required by state law.
   
• Lead time including shipping time for Oral-B toothbrushes: U.S. - 10 business days.
   
• Product availability is subject to change without notice. Procter & Gamble reserves the right to limit quantities ordered to the amount reasonably necessary for distribution to your patients and/or clients.
   
• Shipping fees: A shipping fee will be charged based on the total weight of the shipment except for customers with orders totaling over $600.
   

CONVENIENT SHIPPING PLANS

• If you would like to customize a shipping schedule for one year from shipment of your first order, we can establish a convenient shipping plan. To set up this plan, simply enter the appropriate number of cases you desire in a particular month. You may customize your shipment dates to meet your needs for each item ordered.
   
• Convenient shipping plan prices. Unless otherwise specified, these plans will be automatically renewed.
   
• You may change or cancel your order at any time either in writing or by calling 1-800-543-2577. You will be billed for each item ordered when it is shipped.

RETURNS, RECALLS, AND TERMS AND CONDITIONS

Product Return Policy

• To ensure your satisfaction, products may be returned for full credit within 180 days of receipt.
   
• No credit will be given for product returned past 180 days.
   
• No returns for expired product.
   
• Procter & Gamble will not accept returns of more than 10 cases of any Crest Whitestrips from any one customer over a 1-year period of time, with the exception of product shipped in error or damaged product.
   
• Imprinted toothbrushes cannot be returned for credit.
   

Product Return Process

• A Customer Service Representative MUST authorize all returns. To request Return Authorization, please call 1-800-543-2577. We will issue a Return Authorization Letter for product being returned. Customers must provide invoice number, quantities and reason for return.
   
• Returns, accompanied by the Return Authorization Letter, must be shipped to:

Crest Oral-B P&G Professional Oral Health
1832 Lower Muscatine Rd
Iowa City, IA  52240
Attn: Return Dept.

• Customers are responsible for return shipment costs associated with returns, except in cases of damaged product or product shipped in error.

Damaged Product Returns

• Returns of damaged product or product shipped in error must be accompanied by a Returns Authorization Letter. Shipping costs associated with these returns will be covered by Procter & Gamble.

Recalls

• In the event of a product recall, Procter & Gamble will notify all customers with regard to the procedures for returning recalled product.

• P&G reserves the right to change product prices, terms and policies related to products sales at any time without notice.

• Professional Crest Whitestrips and all Oral-B Power Toothbrushes are intended for resell by dentists to patients under their care (excluding Professional Trial Units). Dental and dental hygiene schools may resell reasonable quantities of Professional Crest Whitestrips to friends and family and on school property.
   
• All dental professionals are required to sign a Resell Agreement at the time of purchase and abide by the Terms and Conditions. If ordering more than 10 cases of Crest Whitestrips, or more than 48 of any Power Toothbrush within a calendar year, a Resell Agreement must be signed.